Frequently Asked Questions

Everything you need to know about the Fantôme experience.

Are Fantôme products cruelty-free and vegan?

Yes, all our formulations are 100% vegan and we never test on animals. We are committed to ethical beauty standards.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping may take 7-14 business days depending on the destination.

What is your return policy for opened products?

We offer a 30-day satisfaction guarantee. If a product doesn't suit your skin, you can return it for a full refund or exchange, even if it has been opened.

Do you offer international shipping?

We currently ship to over 50 countries worldwide. Shipping costs and duties are calculated at checkout based on your specific location.

Can I track my order once it has been placed?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay, as well as installment options through Afterpay.